Rafe olsen - a truly bespoke experience
We want buying a floor from Rafe Olsen to be a unique experience. A simple transaction of money changing hands for goods just won’t cut it. There are a few extra steps that make buying from us that little bit more personal.
This all starts with the sampling service; your hand finished bespoke flooring sample will arrive in a branded box containing useful information about the flooring, colours, finishing and hints/tips on ordering and fitting. All of this additional information is aimed at providing you with all you could wish to know about your floor. No surprises. No shocks. Just a floor that you love.
Once your order has been placed and paid for, we will begin the process of creating your bespoke wood flooring. In the meantime, you will receive your paperwork through in the post (and by email) to ensure everything is as you meant it to be. Details of who is creating your floor, the steps it is going through and the timescale involved will also be laid out for you to see.