Can I pay over the phone?
Of course, no problem at all. Payment can be made over the phone or by BACS if you prefer these methods over using the Paypal web portal. We accept all major credit/debit cards except, American Express.
What is your return policy?
The Rafe Olsen returns policy isn’t straight forward. For many items we are happy to exchange or refund goods returned to us within 30 days. However, this does not apply to our flooring. Rafe Olsen flooring is produced on a bespoke basis, this means that it is strictly non-returnable. This is why we strongly recommend ordering samples before finalising any flooring orders. The fact it is bespoke doesn’t affect your rights on any damages or failures of the product. Please read through the details on our Terms & Conditions of Sale page.
How much flooring will I need?
All flooring is measured in square metres (m2). To calculate this multiply the length of the room by the width of the room. For example, if your room was 4 metres long by 3 metres wide, the calculation would be: 4m x 3m = 12m2
Rafe Olsen flooring is only sold in full pack quantities. This varies slightly across the different board widths.
It is necessary to build in an extra 10-15% on top of your total required meterage as a buffer for wastage and cuts. It is an acceptance within the flooring trade that up to 5% of your floor may be deemed unusable purely because of the nature of timber products.